Business Manager Job Description
Reports to:
Executive Director Department: WBWC Employment Status: Full-Time
Supervisory Responsibilities: Yes
Travel: Yes
Date Created/Last Evaluated: June 22, 2020/ Updated 6/4/2021
Summary
The Business Manager (BM) is responsible for the oversight of the organization’s financial records and projecting future financial investments and plans. The BM works in partnership with the Executive Director to establish effective goals, metrics, targets, and policies that will benefit the organization by increasing revenue and reserves and eliminate deficits. They will work with departmental heads to outline procedures that will meet growth objectives and financial operational goals. Directs finance strategies, analysis, forecasting and budget management. They oversee and effectively manage the organization’s Facilities and IT needs.
Qualification Requirements
- Three to Five years of financial management experience in a healthcare environment, especially women’s health
- Bachelor’s degree in Accounting, Finance, Business or related field
- Management/supervisory experience
- Facilities and IT management exp, preferred
- Effective Budget Creation and Management exp
- Revenue Cycle Management Exp
- Financial Auditing exp preferred
Minimum Qualifications
- Bachelor’s degree from an accredited college or university required, MBA or CPA preferred
- Three to Five years of financial management/business office experience
- Able to self-motivate, work independently and function well as a team member
- Possess strong verbal and written communication skills
- Able to work in and manage a fast-paced environment
- Demonstrated ability to manage and supervise people
- Ability to manage multiple tasks and priorities while affording attention to detail and organization
- Strong oral and written communication skills; ability to interact within all levels of the organization
- Demonstrated ability to handle highly confidential, financial information with diplomacy and tact
- Proficient in use of MS Office programs
- Ability to adhere to schedules and deadlines
- Ability to perform the tasks of the Business Office as outlined in the job description
- Leadership Skills – Must be able to successfully manage the organization’s resources, and effectively implement financial policies
- Time Management – Ability to work on various tasks at once, ability to self-motivate, effective time management skills and the ability to prioritize tasks to ensure goals are met
- Problem-Solving Skills – Ability to identify issues and resolve them quickly and efficiently for the sake of the business
- Decision-Making Abilities – Ability to make decisions that benefit the organization and works towards goals, strategies, and policies established for the organization.
- Communication Skills – Ability to communicate with executive leaders, board of directors, staff, all stakeholders, and clients effectively. Must be able to work with the Executive Director to implement and achieve organization’s metrics. Must be proficient in Microsoft Word, Excel and PowerPoint.
Essential Functions
- The Business Manager manages and oversees the organizations finances, facilities and IT needs and performs a wide range of duties including, but not limited to the following:
- In collaboration with the Executive Director establishes company financial policies and priorities
- Participate in local, state and national efforts to improve access to and reimbursements for primary care, midwifery and birth centers
- Creates spreadsheets and oversees budgets and financial activities to include monthly, quarterly and yearly review of budget, budget variances and forecasting with executive director and each department head
- Analyze financial statements and audit summaries to oversee the organization’s financial and budgetary activities
- Make recommendations for improvement and identifies where the organization may be failing and succeeding in terms of revenue
- Oversees the financial position and budget of the Boutique
- Identify cost-cutting measures and makes recommendations to Executive and departmental leadership
- In collaboration with the ED, responsible for finding ways to cut costs and improve financial performance
- Identify and make recommendations for more efficient systems in an effort to cut back on expenditure
- In collaboration with ED negotiates contracts with suppliers and clients to determine the best deal for the organization.
- Manage Boutique sales goals and work out the best way to market the organization’s goods or services to new clients in partnership with the Boutique Manager.
- Build relationships with clients and maintain relationships with existing and prospective clients to encourage good business relations and networking for future contract opportunities
- Hold departmental staff accountable to specific measurable financial, customer service standards and policies
- Explain WBWC financial policies to patients and employees and solicit interpretation when policies are unclear
- Facilitate regular departmental staff meetings to support communications, deliver training, and ensure compliance with WBWC policies and financial processes.
- Provide feedback as needed and ongoing that recognizes, identifies, and supports when improvement is recommended and when excellence is achieved regarding productivity and teamwork.
- Participate in and lead annual budgeting process with Executive Director based on goals and objectives
- Develop and administer the annual budget in collaboration with Executive and Leadership
- Ensure accountability for daily reconciliation and submission of deposits and logs
- Monitor and ensure compliance with WBWC financial protocols and administrative procedures
- Adhere to organizational policies and procedures including meetings and training requirements, ensuring punctuality and attendance, and following personnel policies
- Attend Board Meetings and Committee Meetings if/as needed
- Provide board financial documents (profit and loss, balance sheet, cash flow, KPI and other financial reports) 48 hours in advance of board meetings and as needed or requested
- Prepare monthly financials (profit and loss, balance sheet, cash flow, KPI and other requested financial reports) to submit to Executive Director in preparation of board meetings
- Coordinate and supervise risk management activities in partnership with the HR Manager and Clinical leadership including proper incident and accident filing, fire and safety reporting codes, facility maintenance and security, and patient confidentiality/security of records. Make recommendations that will reduce risks to the program and its patients
- Oversee negotiations and relations with third party payors
- Oversee reconciliation of financial accounts
- Oversee the bookkeeping, accounts payable/accounts receivable, insurance billing and insurance policies
- Invoice approvals of <$1,000 prior to payment
- Ensure code regulatory compliance of AABC, local, state and federal governments
- Ensure compliance with collection policies and procedures
- Keep Executive Director informed of any issues that may have an effect on the organizations ability to achieve financial and strategic goals
- Responsible for assisting with financial audits and CABC accreditation
- Responsible for the security of the building and its content
- Responsible for the organization’s IT, phone system and support
- In partnership with the landlord, oversees maintenance and grounds to ensure compliance, cleanliness and order
- Ensure code regulatory compliance of AABC, local, state and federal governments
- Serve as HIPAA Security Officer
- Perform any other duties and responsibilities as prescribed by the Executive Director
- Contribute to a positive work environment by following through on tasks, taking initiative, working with the team and identifying solutions.
Physical Demands
Certain jobs at WBWC may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
All WBWC Employees are expected to adhere to the following organizational values:
- Integrity: Our decisions, actions, and behaviors are based on honesty, trust, fairness, and the highest ethical standards.
- Kindness: We are friendly, generous and considerate of others. We provide honest feedback in an effort to help others.
- Respect: We embrace the differences amongst people. We listen, acknowledge and are thoughtful towards others.
- Stewardship: We maximize the resources entrusted to us to deliver a positive return.
- Advocacy: We actively support causes that are important to us, the patients that we serve and the work that we do.
Work Environment
Typical office environment and infrequent travel to various locations through the state including health center, conferences, etc.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.